Customer Responsibilities

All sample doors and swatches should be properly labeled with species, stain color, date and sales order number.

Sample doors and swatches should be stored in such a manner that they are not exposed to light or extreme heat for an extended period of time. Exposure to sunlight, indoor lighting or extreme heat will cause samples to discolor and they will no longer be an accurate representation of color.

Sample doors and swatches should be replaced every 12 months or when they become discolored.  Cherry and Lyptus will need to be replaced more frequently than other species. We cannot guarantee that a current order will match a sample more than 12 months old.  Jobs sold from a sample swatch older than 1 year will not be warranted for color match.

We strongly recommend that a full kitchen not be sold from a color swatch. Order a sample door to show a greater array of possible character effects on a particular design, stain, glaze and specie combination.

For displays that are older than one year or may be discolored, we recommend that customers obtain a current sample door in that species, stain and glaze combination. Remember, display kitchens do change color due to their exposure to natural light, indoor lighting, heat and other conditions, The change that takes place is very gradual and may be difficult to detect, especially if viewed daily.

If a job is ordered based on the color of a sample door or display, make sure the sample is less than one year old and the color is accurate.  Customers asking for replacements because the job does not match their sample will be asked to provide the original sample sales order number, so that the age of the sample may be determined. We will not provide a no charge replacement if the sample is more than 12 months old or is discolored due to excessive exposure.